Big ISPs hit rock bottom in customer satisfaction survey

23 May 2013 by Steve Blum
, ,

U.S. consumers are more dissatisfied with their Internet service providers than with any other product or service on the American Consumer Satisfaction Index.

ACSI scores overall consumer satisfaction with ISPs at 65 on its benchmark scale, just below airlines (67) and subscription TV (68). TVs/VCRs (86), cars (84) and soft drinks (84) top the list. Municipal utilities (76), wireline phones (74) and mobile services (72) fall into the middle of the pack.

Subscribers consider their service to be too expensive and unreliable, problems ACSI chalks up to a lack of competition…

High monthly costs and problems with both reliability and speed are the main culprits.