Penalties, but not prevention, for deceptive ISP billing practices

17 January 2020 by Steve Blum
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Consumer reports cable billing 3oct2019

Cost of Cable Fees in an Average
Monthly Cable Bill (2018). Source: Consumer Reports

It’s common practice for big, monopoly model broadband providers to promise low prices to new subscribers, then tack on arbitrary fees after they’re locked into long term contracts. AT&T was recently slammed for adding a property tax surcharge to some customers’ bills – no one has figured out yet why AT&T thinks it can do that in the first place, let alone why it more than doubled the charge – California property tax rate hikes are tightly restricted.… More

Comcast continues aggressive bill at will tactics against customers, Minnesota attorney general says

21 January 2019 by Steve Blum

Comcast deceived thousands of customers in Minnesota, according to a complaint filed last month by the state’s attorney general’s office. It’s a familiar story: customers are lured in by impossibly low prices that aren’t honored, and by additional fees for services that customers didn’t order and that no one thought to mention.

According to a story in the Minneapolis Star Tribune by Torey Van Oot, a major problem is that Comcast’s phone representatives – who don’t have a sterling reputation to begin with – can’t be trusted…

The complaint outlines practices and communications that state prosecutors say put Comcast afoul of Minnesota’s consumer protection laws against deception and fraud.